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FAQ
Frequently Asked Questions (FAQ)
Ordering & Shopping
Ordering from KAN Mart is fast and straightforward:
* Explore our full catalog in the KAN Mart Online Shop.
* Filter by what you need: Gas LPG Cylinders, Purified Drinking Water, or daily Grocery Essentials.
* Check out trending items under Featured Products or customer favorites under Best Selling Products.
* Add items to your Cart or save them for later in your Wishlist.
* Proceed to our secure Checkout to confirm your details.
Do I need to create an account to order?
No, but creating an account makes reordering fast and hassle-free. From your My Account Dashboard, you can save delivery addresses, view order history, reorder cooking gas refills in one click, and check saved items in your Wishlist.
How can I check the status of my live delivery?
Once an order is confirmed, you can track your delivery agent in real time using our Order Tracking Page by entering your Order ID and billing email address.
Gas & Water Delivery Services
Through our dedicated Gas Delivery Service, we offer express delivery for major LPG brands (including Total, ProGas, K-Gas, and Afrigas in 6kg and 13kg cylinders).
When our rider arrives, simply hand over your empty cylinder of equivalent size for exchange. If you need a brand-new complete cylinder set, you can select full cylinder packages directly under our Gas LPG Category.
What water sizes and delivery plans do you offer?
Through our
Do you offer same-day or express delivery?
Yes! We prioritize immediate delivery for gas and water emergencies. Review our full dispatch hours, express shipping zones, and fee structures on our Shipping Rates & Policies page. Orders over Kes 1,999 qualify for Free Delivery.
Payments, Returns & Customer Support
What payment methods do you accept?
We accept M-Pesa, card payments, and online payment methods at Checkout. All transactions are processed through encrypted, secure payment gateways.
What is your policy on exchanges and refunds?
We offer a 7-Day Money-Back Guarantee on eligible items. If you receive a defective valve on a gas cylinder, a damaged water seal, or incorrect grocery items, please review our step-by-step resolution process on our Refund and Returns Policy.
How do I contact customer support or make inquiries?
To speak with our local delivery dispatch team, ask about bulk corporate water orders, or request support:
* Visit our Contact Us page for direct helpline numbers and email forms.
* Learn more about our company mission and service guarantees on About Us.
How do you safeguard customer personal data?
We adhere strictly to privacy guidelines. For details on how we collect, store, and process your delivery information, please read our Privacy Policy and our Terms and Conditions.
